We're Not Afraid to Get
Our Hands Dirty
We're deep in the tech trenches and profoundly aware of all the potential gotchas involved with running fast-launching VMs in 30+ regions. Heck, we might even save you from a couple before you bump into them. Over time we'll get to know your apps and their unique pitfalls. There's no problem too big, no bug too tricky for us!
We Know Who to Call
We've got a direct line to the people building Fly.io—that means quick answers to your most pressing questions, and faster resolutions to inevitable hiccups. We'll never leave you hanging, give you the runaround—or send you to an AI chatbot.
And We're Fast
Running critical, Enterprisey type infrastructure? Enterprise plans get emergency support and guaranteed response times—so we'll be there when your new junior dev accidentally clicks "Rebase and Merge" on a Friday afternoon.
Support Metrics
We want to take the guesswork out of the support experience—which is why we've made our 30-day email support metrics public
We kept 99.7% of our response-time promises, answered the median ticket in 1h 2m, and 97.0% of surveyed customers rated us positive.
Swipe Right on Us ❤️
We'd love to work with you. We have engineers all over the World, so it doesn't matter if you get in touch at 4am in Tokyo or 11pm in San Francisco—we're always ready!
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